18+ Age Restriction

Vibebliss is intended strictly for adults aged 18 years and older. Minors are not permitted to browse, purchase from, submit information to, or create any customer relationship with Vibebliss.

We do not knowingly collect personal information from minors. If we become aware that personal information has been submitted by a person under 18, we will take reasonable steps to delete that information and restrict access where appropriate.

Data Collection & Discretion

Vibebliss may collect information required to process orders, provide customer support, improve website performance, prevent fraud, and meet legal or accounting obligations. This may include name, contact details, delivery address, order details, payment status, support messages, and technical website data.

We treat intimate wellness purchases with heightened discretion. We do not sell, rent, or disclose sensitive purchase preferences to unrelated third parties for marketing purposes.

• External parcel presentation is kept neutral where operationally possible.
• Support communication avoids unnecessary sensitive detail.
• Analytics and website data are used to improve performance and safety, not to expose personal preferences.

Secure Transactions

Payments may be processed through trusted South African payment providers including PayFast and Ozow, where available at checkout. These providers process payment information through their own secure environments and encryption standards.

Vibebliss does not intentionally store full card numbers or sensitive bank authentication credentials on its website servers. Payment status, transaction references, and order confirmation details may be retained where required for fulfilment, support, accounting, fraud prevention, and legal compliance.

Service Providers & Third Parties

We may share only the minimum necessary personal information with service providers who help us operate the store, including payment gateways, courier partners, hosting providers, fraud prevention tools, email systems, analytics platforms, and professional advisers where required.

These providers are expected to process information for defined operational purposes and to apply appropriate safeguards. Vibebliss does not authorise third parties to use sensitive order context for unrelated advertising or public disclosure.

Your POPIA Rights

Under POPIA, South African users may request access to personal information we hold, ask for correction or deletion where legally appropriate, object to certain processing, or raise a privacy concern.

To submit a privacy request, contact Vibebliss through the contact page and include enough information for us to verify and process the request. We may retain certain records where required for tax, legal, fraud prevention, warranty, dispute, or compliance purposes.